General Information

Prices
You will note that we do not display prices on the website. This is simply because of the nature of our business. There are so many variables, such as timings, distances, multiple amusements being booked, supervision, etc that there is often no fixed price per hire. Please call, or send an email, and we will confirm the price depending on your personal requirements.

Cancellations
If you have to cancel any booking worth in excess of £100 for any reason other than poor weather the following terms apply: More than 28 days notice then you will lose only the deposit paid. 14-28 days notice then a cancellation fee equal to 50% of the total hire fee will be due. Less than 14 days notice then the full charge is payable unless paid within 5 days of cancellation when it will be reduced to 75%. Cancellation fees will be pursued as necessary including legal action if so required.

Weather and Cancellations
We'd love to be able to promise you a sunny day for your event but unfortunately the British weather can be unpredictable. Some of the entertainments we offer come with raincovers or rainshelters but some do not. If you find you have to cancel your booking due to poor weather then there will be no charge as long as we are advised prior to us leaving our premises to deliver. Any deposit already paid will be returned in these circumstances. If we are not advised otherwise we will attend the event but if the equipment can't be used due to poor weather the hire fee will remain payable.

We will always do our best to get to your event but in the event of snow during the winter months this may not be possible depending on the conditions on the roads. We need to be sure that we can get there and back again and have a duty to look after the welfare of our staff. In the event of us being unable to attend due to snow any deposit paid will be refunded in full.

Our Service
We will deliver the equipment, set it up for you, if its being left for you to supervise we will run through the instructions/guidelines and return to collect the equipment all at the times agreed in advance.

The area where the equipment is to be set-up, and the access to the area, should be cleared of any obstructions before delivery. If the area is not clear when delivery is first attempted the delivery staff may have to continue to the next delivery to avoid being late for other customers. A second delivery attempt will only be made it the days schedule permits.

We will not set-up equipment on sites where fires have been, lawns covered in dog mess, waterlogged or muddy areas, or areas where sharp stones or other debris could damage either our equipment of injure the users. The decision on whether a site is suitable is that of our delivery staff and is final. Our delivery vans must be able to get within 50metres of the equipment site. Access must be suitable for a van without risk of damage or getting the vehicle stuck.

Some of our equipment has to be supplied with a supervisor to comply with the requirement of our liability insurance. Some of our equipment is supplied unsupervised and it is the hirers responsibility to ensure that sufficient adult supervision is provided through out the hire period. Additional supervisors are available on most items if required at additional cost.

Timings
The delivery/start and collection/finish times will be agreed at the time of booking. In most circumstances, due to the busy delivery and collection schedule of the day, we will be unable to vary these times without good notice. We will always allow a little extra travelling time incase of traffic delays but cannot be held responsible for delays beyond our control.

Safety
All of our amusements are designed to be as safe as possible.

All of our equipment has PAT certification and is tested on an annual basis.

To avoid accidents, and to ensure that rules are followed, all childrens amusements should be supervised by a responsible adult at all times during use.

For outdoor events it is preferable that the equipment is operated on grass. If the equipment is to be operated on a non-grass surface please make sure that we are notified at the time of booking so any necessary additional arrangements can be made. There are certain items that cannot be operated on a hard surface. The safe use of our equipment is of paramount importance and our staff will only proceed with an event if it is entirely safe to do so.

Power Supply
All inflatables will require a 240 volt electricity supply which should be within 50 metres of the equipment site. If the nearest supply is over 50 metres away please advise at the time of booking so we know to bring along additional power leads. If you are planning to supply electricity from a generator please contact us in advance so we can ensure that you are aware of the correct generator specifications required.

If an electric supply is unavailable we can supply either a generator or a petrol engine blower at additional cost. Please ask for details.

Standards
We take great pride in the reputation we have established as a company over the past years for our friendly reliable service where the customer really does come first. You can be assured that we will do all we can to make sure your event is a success.

We are members of the Federation of Small Businesses.

If you have any queries, questions please call us on the number to the right or click to enquire and we will do all we can to help.